About Us

This Privacy & Credit Reporting Policy is applicable to Sunshine State Solar, which includes Sunshine State Solar and Sunshine State Solar & Electrical, registered businesses under SOLAR QUOTING EXPERTS PTY LTD ABN 34 632 514 722, collectively referred to as “we,” “our,” or “us.” Further details about Sunshine State Solar and Sunshine State Solar & Electrical can be found on our website https://www.sunshinestatesolar.com.au (Website).

This Privacy & Credit Reporting Policy outlines how Sunshine State Solar manages personal and credit-related information, including that of customers and prospective customers, in compliance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Privacy (Credit Reporting) Code 2014 (CR Code). The policy also explains the collection, use, storage, and disclosure of personal and credit-related information.

Your Information is Important to Us

We value your privacy and commit to making reasonable efforts to secure your personal and credit information. Our goal is transparency, and we strive to communicate openly about the use of your personal and credit information.

We endeavour to implement effective security measures, such as identity verification procedures and data encryption on our websites, to safeguard personal and credit-related information.

What is Personal Information?

Personal information refers to details or opinions about an identified individual or someone who is reasonably identifiable, regardless of the information’s accuracy. The Privacy Act extends additional protection to “sensitive information,” such as health or ethnicity-related details.

What is Credit Information?

Credit information, as defined by the Privacy Act, pertains to an individual’s credit history, current credit arrangements, creditworthiness, and credit-related interactions with Sunshine State Solar. Credit eligibility information includes data derived from credit reporting information and may involve various aspects such as consumer credit liability, repayment history, and creditworthiness.

What Types of Personal and Credit Information Do We Collect?

The information collected depends on individual interactions and legal requirements. Examples include contact details, identification, property details, energy usage information, life support requirements, job application details, and credit-related information from credit reporting bodies.

We aim to limit the collection of sensitive information, seeking consent, when necessary, unless allowed by law.

How Do We Collect Your Personal and Credit Information?

Sunshine State Solar collects information through various channels, including direct input from individuals, credit reporting bodies, marketing events, energy market operations, credit applications, and interactions via online platforms and social media.

How We May Use Your Personal and Credit Information

The use of personal and credit information by Sunshine State Solar includes identity verification, credit assessment, service provision, customer relationship management, billing, product and service improvement, market research, and compliance with legal obligations.

What Happens if We Cannot Collect Your Personal or Credit Information?

Failure to provide or allow access to personal or credit information may hinder our ability to perform functions or provide services as outlined in this Privacy & Credit Reporting Policy.

Direct Marketing

Sunshine State Solar may use personal information for direct marketing purposes with consent or as permitted by law. Customers are considered to provide inferred consent for direct marketing communications, but opt-out options are available.

Disclosure of Your Personal and Credit Information to Third Parties

Personal and credit information may be disclosed for various reasons, including credit-related purposes, third-party service providers, financial advisers, regulators, and law enforcement agencies.

Overseas Disclosure

Transfer of personal and credit information to service providers outside Australia may occur, with reasonable steps taken to ensure compliance with applicable laws.

Our Website and Cookies

The website may use cookies to analyse user behaviour. Information from various sources may be combined to enhance customer understanding. Communications over the internet are not secure unless encrypted.

How We Hold Your Personal and Credit Information

Sunshine State Solar employs reasonable measures to protect personal and credit information from misuse, unauthorized access, and loss. This includes secure systems, controlled access, and the secure storage of information.

Accessing and Correcting Your Information

Individuals have the right to request access to their personal and credit information. Requests for updates or corrections will be confirmed after identity verification. Sunshine State Solar aims to correct inaccurate, incomplete, or outdated credit-related information.

Making a Privacy Complaint

Privacy concerns or complaints can be addressed to Customer Care. If unsatisfied, formal complaints can be lodged with the energy ombudsman or the Office of the Australian Information Commissioner. Their contact details are as follows:

Energy & Water Ombudsman QLD
By Post: PO Box 3640, South Brisbane BC QLD 4101
Free call: 1800 662 837
Fax: (07) 3087 9477
Email: complaints@ewoq.com.au
Online complaints: www.ewoq.com.au/complaints/submit-a-complaint

Office of the Australian Information Commissioner
Phone: 1300 363 992
Online: www.oaic.gov.au Email: enquiries@oaic.gov.au
In person: Office of the Australian Information Commissioner Level 3, 175 Pitt Street, Sydney NSW
Mail: GPO Box 5288, Sydney NSW 2001

Amendments to this Privacy & Credit Reporting Policy

The Privacy & Credit Reporting Policy may be updated, and the latest version will be published on the website. Users agree to the updated terms by continuing to access or use products and services.

Contacting Us

For enquiries, contact us via phone, email, or in person, using the provided contact details. Accessibility services, such as the National Relay Service and interpreter services, are available.