Solar Warranty Claims

If your solar system isn’t performing the way it should, we want to get it sorted as quickly as possible. Fill out the form below and our team will be in touch to work through it with you.

Before You Lodge a Fault

Most issues that appear in your monitoring app are actually Wi-Fi connection faults, not system failures. Before lodging a claim, it’s worth checking a couple of things first as it may save you waiting for a callout.

Check your inverter display directly for any fault codes. If there’s no fault code showing at the inverter itself, it’s likely a connectivity issue rather than a system fault.
If your app is reporting no data or an error, try reconnecting your inverter to Wi-Fi. Step-by-step instructions are on our Wi-Fi Setup page.
If you’re unsure, call us on 1300 174 522 and we can talk you through it.

Lodge a Solar Warranty or Fault Claim

If you’ve checked the above and you’re still experiencing issues, fill out the form below. Please have your inverter serial number and fault code ready if you have them.

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